Terms and Conditions

Website Terms and Conditions of Use

1. Terms

By accessing this Website, accessible from www.ch3records.com, you are agreeing to be bound by these Website Terms and Conditions of Use and agree that you are responsible for the agreement with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. The materials contained in this Website are protected by copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials on Channel 3 LLC's Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose or for any public display;
  • attempt to reverse engineer any software contained on Channel 3 LLC's Website;
  • remove any copyright or other proprietary notations from the materials; or
  • transferring the materials to another person or "mirror" the materials on any other server.

This will let Channel 3 LLC to terminate upon violations of any of these restrictions. Upon termination, your viewing right will also be terminated and you should destroy any downloaded materials in your possession whether it is printed or electronic format.

3. Disclaimer

All the materials on Channel 3 LLC’s Website are provided "as is". Channel 3 LLC makes no warranties, may it be expressed or implied, therefore negates all other warranties. Furthermore, Channel 3 LLC does not make any representations concerning the accuracy or reliability of the use of the materials on its Website or otherwise relating to such materials or any sites linked to this Website.

4. Limitations

Channel 3 LLC or its suppliers will not be hold accountable for any damages that will arise with the use or inability to use the materials on Channel 3 LLC’s Website, even if Channel 3 LLC or an authorize representative of this Website has been notified, orally or written, of the possibility of such damage. Some jurisdiction does not allow limitations on implied warranties or limitations of liability for incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Channel 3 LLC’s Website may include technical, typographical, or photographic errors. Channel 3 LLC will not promise that any of the materials in this Website are accurate, complete, or current. Channel 3 LLC may change the materials contained on its Website at any time without notice. Channel 3 LLC does not make any commitment to update the materials.

6. Links

Channel 3 LLC has not reviewed all of the sites linked to its Website and is not responsible for the contents of any such linked site. The presence of any link does not imply endorsement by Channel 3 LLC of the site. The use of any linked website is at the user’s own risk.

7. Site Terms of Use Modifications

Channel 3 LLC may revise these Terms of Use for its Website at any time without prior notice. By using this Website, you are agreeing to be bound by the current version of these Terms and Conditions of Use.

8. Your Privacy

Please read our Privacy Policy.

9. Governing Law

Any claim related to Channel 3 LLC's Website shall be governed by the laws of us without regards to its conflict of law provisions.



Shipping & Cancellations Policy

Last updated 4/30/2021

1. Cancellations

For in-stock items, cancellations will be granted until the item has been shipped.

For pre-order products, cancellations may be made within 7 days from the order date. Pre-orders cancelled within this 7 day window will receive a full refund. 

2. Refunds

We do not process refunds on shipped items; all sales are final.

We shall only accept exchanges for items that are defective or arrive damaged. Please reach out to contact@ch3records.com with your order information and pictures/videos showing any damage within 72 hours of receiving the item. We reserve the right to request that the damaged items be returned or disposed of. This exchange policy is valid for 30 days from receipt of goods.

Damaged goods may only be replaced with identical items. 

We do not pricematch with other online or brick and mortar retailers. We cannot provide a refund on the difference for previously shipped items in the event a customer purchases an item prior to said item being discounted.  

3. Lost / Undeliverable Packages

A tracking number will be emailed to a customer during the order packing and fulfillment process. In the event that your order does not contain a valid email address, please contact us to update your account and/or request tracking information on your order, as our shipping platform cannot deliver these tracking numbers via SMS (text messaging).  

It is the customer's responsibility to report a lost (or suspected lost) package within 90 days of shipment.

This will allow our team to properly assess the issue, including but not limited to: validating the customer-supplied shipping address is correct, verifying invoice and packing slip details were correct, and communicating with the respective mail carrier regarding the package location. In the event the item was lost by the mail carrier due to no fault of the customer, Channel 3 Records will work with each customer to ensure you receive your product, or we will provide a full refund including shipping if the product is no longer in stock.

Reports of lost package(s) after 90 days of shipment will be addressed at our discretion. Often it is not always possible to receive accurate information regarding lost packages after this timeframe, as tracking information retention periods vary between mail carriers. As such, it is the customer's responsibility to report any issues with their orders in order for us to honor our replacement/refund policies outlined above.


4. Order Turnaround 

Most in-stock items will ship out within 2 business days during normal business operations. During peak times, such as the initial shipment of a new release, or a sale (e.g. Black Friday) please allow up to two working weeks to process initial orders.

Pre-orders will typically ship out by the date listed on the product page. Please refer to specific product pages for up to date information on pre-order shipping estimates. Due to the nature of vinyl manufacturing, pre-order shipping estimates are subject to change. We will do our best to communicate any production delays that may impact your shipping and delivery window. In the event you have pre-ordered a product that exceeds the originally communicated shipping and delivery window, you may request a full refund. 

5. Shipping Method

All vinyl records are shipped in top-of-the-line V03 Whiplash Mailers (the best mailers that money can buy!). We will also ship vinyl records outside of their jackets upon request, simply do-so in the "order notes" field prior to order completion. We currently use USPS as our primary shipping method.
All possible shipping methods will be listed at the time of checkout
If your order is returned to Channel 3 due to an incorrect customer-provided address, or due to an attempted delivery where the customer was not present and/or did not pay any required taxes or duties, we will be happy to send the package to a new address, but the cost of reshipment is the responsibility of the customer.

6. International Shipping & Customs

For international orders, the customer shall be responsible for any customs/import charges. We cannot and will not lower the declared value of a package.
If your order is returned to Channel 3 due to an incorrect customer-provided address, or due to an attempted delivery where the customer was not present and/or did not pay required taxes or duties, we will be happy to send the package to a new address, but the cost of reshipment is the responsibility of the customer.
Due to Brexit and changes in VAT, we are currently unable to ship to the United Kingdom at this time. However, our VAT application is in process, and we hope for this to be rectified soon.
Due to contractual obligations, some releases may be region-locked and/or unable to be directly distributed to certain countries or continents. Please check each product page for more information.

7. Wholesale Distribution

Due to licensing limitations and/or strategic decisions, not every Channel 3 release will be eligible for wholesale distribution. If there is an established distribution partner for a product, it will be listed on the product page.
For wholesale inquiries, please email contact@ch3records.com with the subject line “Wholesale Distribution”.
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